Nazoner pty Ltd trading as Outlook Finance ACN 132 561 874, Australian credit licence 418711 (referred to in this policy as “us”, “we”, “our” and “originator”). We are committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act). By using this website, you acknowledge have read, understood, and accepted our privacy policy.

What “Personal Information” means and we use personal information

This privacy policy tells you how we collect personal information about you, what we use the personal information for and who we share the personal information with.  By using this website or accessing any of the products, services, benefits or features on this website, the user acknowledges having read and understood this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose personal, in accordance with the Act, the information (including personal information) for the purposes specified in this Privacy Policy.

Personal information includes ‘sensitive information’, ‘credit information’ and ‘credit eligibility information’ about you to be collected and disclosed provided we have obtained your consent.  In this document, and where appropriate a reference to personal information includes ‘sensitive information’, ‘credit information’ and ‘credit eligibility information’.

We may (from time to time) update, vary, amend or replace this privacy by updating it on the website.  Any changes to this Privacy Policy take effect upon the update on the website and a user is taken to have accepted the changes by continuing to use this website.

Organisations that collect personal information about you

This privacy notice and consent extends to cover the following organisations that may collect personal information about you relating to your application or your loan or a guarantee of the loan.

  • the Credit Provider to whom you make the application or that makes your loan available and named in the Schedule (this privacy notice and consent as well as the Credit Provider’s own privacy policy (if any disclosed in the Schedule) will apply to the collection, use and disclosure of personal information by the Credit Provider);
  • the Originator being those companies that supply credit services in relation to your application and named in the Schedule (this privacy notice and consent as well as the Originator’s own privacy policy (if any disclosed in the Schedule) will apply to the collection, use and disclosure of personal information by the Originator);
  • any applicable mortgage insurer (the LMI Insurer) that considers the Credit Provider’s request for lender’s mortgage insurance for the loan and named in the Schedule (this privacy notice and consent as well as the LMI Insurer’s own privacy policy (if any disclosed in the Schedule) will apply to the collection, use and disclosure of personal information by the LMI Insurer); and
  • any applicable title insurer (the Title Insurer) that considers the Creditor Provider’s request for title insurance cover for your loan, and its related entities named in the Schedule (this privacy notice and consent as well as the Title Insurer’s own privacy policy (if any disclosed in the Schedule) will apply to the collection, use and disclosure of personal information by the Title Insurer).

Each of these organisations is described in this privacy notice and consent as “organisations”, “we” and “us”. The LMI Insurer and the Title Insurer are together described as “Insurers”.

Each of the Credit Provider, Originator and the Insurers may update their respective privacy policies from time to time.

How we collect personal information from you

We will collect personal information about you from you, in relation to your application for credit and as well as any guarantee. Most personal information that we can collect is collected from the credit application and any supporting documentation supplied in connection with your credit application. If your credit application is approved, then we can also collect personal information about you from the records we maintain about the products and services you receive from us. We can check and verify that personal information from sources referred to in the credit application and/or in this privacy notice and consent.

How we collect personal information from other sources

We can collect personal information about you from you and other sources in any manner permitted by the Act. We will only collect personal information from other sources where it is reasonably necessary for us to do so in relation to or in connection with your credit application, your loan and any guarantee in relation to your loan. Examples of such sources of personal information include:

  • we obtain personal information (including commercial credit information concerning your credit worthiness or history, consumer information and collection of overdue payments information either within or outside of Australia) from a Credit Reporting Body for any purpose described below;
  • we obtain personal information about your credit application, loan or a guarantee of the loan, from any organisation described or referred to in the section titled “Organisations that collect personal information about you”;
  • if we are unable to contact you and we obtain publicly available personal information about you in order to update our records and your contact details;
  • we check property details, your offer of any security, through public registers or our service providers including a Credit Reporting Body; or
  • we exchange information with your legal, financial advisers or other representatives and advisors in relation to or in connection with your credit application, loan or a guarantee of the loan.

Personal Information we collect

  • – name;
  • – date of birth;
  • – driver’s licence number;
  • _ Passport number
  • – marital status;
  • – gender;
  • – phone number/s;
  • – email address/es;
  • – residential / business / postal address;
  • – residence type;
  • – employment history;
  • – income;
  • – assets;
  • – liabilities;
  • – banking or other financial transaction data; and
  • – credit information, including repayment information.

When the law authorises or requires collection of personal information

There are laws that affect organisations that require us to collect and disclose your personal information. For example, we may require information about you to verify your identity under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth) “AML/ CTF Act.

How your personal information may be used

We may collect and disclose your personal information for purposes including:

  • supplying (including procuring the supply to) you with information about loan products or related services;
  • considering whether you are eligible for a loan or any related service you requested or to provide a guarantee;
  • processing the credit application and providing you with a loan or related service;
  • administering your loan or any related service, for example, to answer requests or deal with complaints;
  • telling you about other products or services it or its related companies make available and that may be of interest to you, unless you tell them not to (this relates to direct marketing);
  • allowing it to run its business efficiently and to perform administrative and operational tasks;
  • preventing or investigating any fraud or crime or any suspected fraud or crime;
  • as required by any law, regulation or code binding on it; and
  • any purpose to which you have consented.
  • You can tell the Credit Provider or the Originator (if any identified in the Schedule) at any time if you no longer wish to receive direct marketing information or offers from them. They will process your request as soon as reasonably practicable after receipt of the request.
  • enable an Insurer to assess the risk of providing insurance to the Credit Provider or to address the Credit Provider’s arrangements with the Insurer;
  • assess whether to accept a guarantor or the risk of a guarantor being unable to meet their obligations;
  • consider hardship requests; and
  • assess whether to securitise loans and to arrange securitising loans the lender makes.

How we share your personal information

Sharing information with credit providers

We can seek from and use or give to another credit provider (including without limitation any other credit provider who has lent money on the same security) any information including relating to your credit worthiness, credit standing, credit history or credit capacity. In particular, the Originator, Credit Provider or any Insurer may seek an opinion from a credit provider or a Credit Reporting Body and such person is authorised to provide an opinion on you.

Sharing information with third parties

We may seek from and use or disclose information about you to third parties in relation to: considering your application for credit or a guarantee in connection with an application for credit; administering your loan; exercising rights relating to any guarantee; or, any insurance policy an insurer issues to the credit provider relating to your loan or the loan you guarantee. These third parties may include:

  • your representatives, attorneys, lawyers, settlement agents, accountants, brokers and real estate agents that act on your behalf;
  • your referees, including your employer or other individuals to confirm your identify and/or other details about you;
  • mortgage brokers or referrers that submitted applications on your behalf or referred you to the Originator;
  • valuers, surveyors, other insurers, re-insurers, claim assessors and investigators;
  • other financial institutions including deposit taking institutions;
  • organisations in debt collecting, purchasing or factoring debts;
  • law enforcement agencies;
  • lawyers, mortgage/loan settlement agents, consultants, financial advisers and any other party involved with your loan;
  • government and/or regulatory bodies including the Australian Taxation Office, the Australian Securities & Investments Commission, the Reserve Bank of Australia, the Australian Prudential Regulatory Authority as required or authorised by any law. In many cases these organisations may share information with foreign authorities;
  • Rating agencies, to the extent necessary to allow these agencies to rate particular structured / investment products;
  • guarantors and prospective guarantors of the loan/the borrowers or prospective borrowers of the loan you guarantee;
  • any organisation involved or connected with the securitisation of your loan, including loan servicers, Originator and master originators, trust managers, trustees and security trustees, insurers and re-insurers;
  • organisations that provide the Credit Provider, any trust manager or loan servicer with the infrastructure in order to provide the credit services to you;
  • organisations that provide the Credit Provider, any trust manager or loan servicer with product advice, planning, research and development;
  • Mailing houses and tele-marketing agencies that assist the Credit Provider, any trust manager or loan servicer to communicate with you; and
  • service providers including IT and data consultants, agents, contractors and advisers that assist us to conduct our business.

Sharing information with Credit Reporting Bodies

We, Credit Provider, loan servicer or trust manager can give to a Credit Reporting Body personal or commercial information (including overdue payments) about you including to allow a credit reporting body to create or maintain a credit information file about you. A Credit Reporting Body may include information about you in reports that it gives other organisations (such as other credit providers) to help them assess your credit worthiness.

The Credit Provider, loan servicer or trust manager will only share any credit information about you with a Credit Reporting Body if that body has a business operation in Australia and is unlikely to share credit eligibility information with organisations that do not have business operations in Australia.

Some of the information held by a Credit Reporting Body may reflect adversely on your credit worthiness, for example, where you fail to make payments or if you commit a series credit infringement (like obtaining credit by deception / fraud). If information of this nature is held on your credit file then this will likely affect your ability to obtain credit from other credit providers.

Currently we deal with the Credit Reporting Bodies disclosed in the Schedule. Each Credit Reporting Body also has a policy about how they handle information about you. You should be able to obtain a copy of their policy by contacting them directly.

If you believe that you have been or are likely to be a victim of fraud (including identity fraud) you can request a Credit Reporting Body not to use or disclose the information they hold about you for a prescribed (current 21 day) period of time

Credit Reporting Body

Equifax Pty Ltd – Public Access, Equifax Australia Information Services and Solutions Pty Limited

Address: GPO Box 964, North Sydney NSW 2059

Telephone: 1300 921 621 Online: www.mycreditfile.com.au Website: https://www.equifax.com.au

Equifax’s credit reporting policy is set out at http://www.equifax.com. au/privacy

illion Australia Pty Ltd – www.creditcheck.illion.com.au

Address PO Box 7405, St Kilda Rd Melbourne VIC 3004

Telephone 132333

Sharing information with related companies

We may share information about you with our related companies for the purposes described above.

Sharing information outside of Australia

We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about you may be held.

In any event, we may disclose personal information outside of Australia including, without limitation to the United States, Canada, the United Kingdom, the European Union and India. Overseas organisations may be required to disclose information shared with them under a foreign law. In those instances, the organisation described above that disclosed the information to the overseas organisation will not be responsible for that disclosure.

We will take reasonable steps to ensure that any overseas organisation that receives your personal information will comply with the Act.

Application

Any personal information that may be provided will be used for:

  • supplying you with information about loan products or related services;
  • considering whether you are eligible for a loan or any related service you requested or to provide a guarantee;
  • processing the Loan Application and providing you with a loan or related service;
  • administering your loan or any related service, for example, to answer requests or deal with complaints;
  • identifying and verifying your identify;
  • to run its business efficiently and to perform administrative and operational tasks;
  • preventing or investigating any fraud or crime or any suspected fraud or crime;
  • as required by any law, regulation or code binding on us; and
  • any purpose to which you have consented.

MARKETING AND OPT-OUT

We may also use information (including personal information) supplied for marketing and research purposes, to analyse and improve products and services and to inform you of products and services provided by outlook finance, its related entities or preferred suppliers.  You can ‘opt out’ of receiving marketing and advertising material if you tell us that you do not wish to receive such material. We will respond to your ‘opt-out’ request within a reasonable time frame in accordance with the Act.

Accessing your Personal Information

You have the right to request access to any personal information that we hold about you. Any requests for access to your personal information should be made in writing to the Privacy Officer (specified below). You also have the right to request the correction of any personal information which relates to you that is inaccurate, incomplete or out-of-date.

Privacy Officer

Outlook finance

Po box 3388 parramatta NSW 2150

[email protected]

tel: 02 80072829

external dispute resolution process

Australian Financial Complaints Authority (AFCA), which can be contacted at www.afca.org.au or on 1800 931 678 or the Office of the Australian Information Commissioner:

When apply for product/service on this website you are consenting to:

  • us obtaining information about you from a Credit Reporting Body: a) to assess your application for consumer credit or commercial credit or to collect any payment that is overdue in relation to your loan; and/or b) to assess whether to accept you as a guarantor of the loan;
  • us exchanging information about you with other credit providers to: assess the application; assess whether to accept you as a guarantor; assist you to avoid defaulting on your loan or your guarantee; notify other credit providers of a default by you; or assess your credit worthiness. This information may include credit eligibility information;
  • if you are a joint applicant under the application for credit or become a joint borrower under your loan, us exchanging information about you with your joint applicants or joint borrowers to process the application and to administer your loan;
  • us disclosing information (including credit eligibility information to potential guarantors) about you to a potential or existing guarantor (or their legal representative) but only to assist them to consider whether to act as a guarantor or to offer property as security or to inform them about: a) the application and details of the obligations guaranteed or proposed to be guaranteed; b) your credit worthiness, credit capacity or credit history; and c) any other matter we decide is relevant to a potential guarantor or guarantor;
  • if a Credit Provider, the loan servicer or Originator requests an insurer for LMI insurance, title insurance or trade insurance for the loan for which you applied, the Credit Provider, the loan servicer or the Originator disclosing to that insurer information about you for any purpose in connection with that insurance;
  • us checking the details of the information you gave in the application for credit. They may contact any person you named in the application for that purpose. If you give us an identity document (for example, your passport or driver’s licence) in connection with the application, we may contact the authority that issued the document to verify the status of and any information contained in the document;
  • us exchanging personal information about you with any person acting on your behalf (like a broker or a referrer) relating to processing the application and establishing and managing your loan or your guarantee;
  • us exchanging information about you with our relevant service providers (including any service provider located outside Australia) including information that we collect from you as an agent of a state or territory government in relation to a First Home Owner Grant application you make. For more information, please see the privacy notice above and our privacy policy, available by contacting us. Please see the contact details in the schedule;
  • a lender or the loan servicer disclosing your personal information to other organisations participating in securitising the lender’s loans, but only for purposes relating to those arrangements including to enable those other organisations to exercise rights they have under securitisation arrangements to review loan files; and
  • us using the information in the application to better understand and/or manage your relationship with us.
  • you also declare that you are over the age of 18 years and that the information contained in the application is true and correct in every particular respect and it is upon this basis that you make the application for credit or guarantee